Introduction

At Scotia Locksmiths, your privacy is important to us. We are committed to safeguarding your personal information in line with the UK GDPR and Data Protection Act 2018. This policy explains how we handle, store, and protect your data.

What information we collect

• Your name, address, phone number, and email when you contact us or book a service

• Details of the service you require (e.g. emergency entry, lock replacement, security survey)

• Any other information you choose to provide during your enquiry

How we use your information

We will only use your information to:

• Provide locksmith services you request

• Contact you about your booking or follow-up work

• Respond to enquiries or provide security advice you have asked for

• Maintain records for legal, tax, and warranty purposes

We will never sell or pass your details to third-party marketing companies.

Data security

• All digital data, including any cloud-based storage, is held in high-encryption formats

• We restrict access to your data to authorised personnel only

• We regularly review our security measures to keep your information safe

Our GDPR principles

We follow the UK GDPR principles, ensuring that:

• Data is processed fairly, lawfully, and only for specified purposes

• Data collected is relevant, accurate, and not excessive

• Data is kept up to date and not retained longer than necessary

• Data is secure and processed in line with your rights

• Data is not transferred outside the UK/EEA without adequate protection

Your rights

You have the right to:

• Access the personal data we hold about you

• Request corrections or deletion of your data

• Restrict or object to how we process your data

• Withdraw consent at any time (where applicable)

To exercise these rights, contact us at: contact@scotia-locksmiths.com